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Guarantee

Guarantee and Returns Policy

Return or exchange an item - our 100% money back guarantee

General

  • Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
  • When you receive your item, you must check it as soon as possible following receipt and always before use.
  • You have a 14 days ‘cooling off’ period to return or cancel your order under our 14 day return period policy, which starts on the day after you received the item.
  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
  • For hygiene reasons, products can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.
  • If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

How to return your item to us

  • Contact us through your account via our online message centre.
  • You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to.
  • Please package the item securely and include inside the package your order number, name and address
  • Please obtain a ‘Proof of Postage’ from the Post Office when you send your item to us. Proof of postage does not cost anything. Without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit
  • If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
  • Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods

Cost of Returns

  • Sorry, but we do not offer a free returns service. Please note that we can only refund the postage costs for returning an item where (a) we sent you the wrong item, or (b) the item is damaged or faulty.
  • We will not refund postage for items found to be in good working order

Refunds

  • If you are entitled to a refund then we will refund the price of your item, including the cost of delivery, but not the cost of returning the product.
  • We will refund the original credit/debit card/PayPal account used to purchase the item.
  • Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.


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