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Quality & Service

Quality:

We at Urbane Male are confident that our products conform to the highest of Quality Standards garnered from over 60 years experience in the development and manufacture of Cosmetics and Toiletries. It takes us around two years to fully test and approve our products for sale, with each product subject to a strict testing protocol that includes: Ingredient Testing and Certification, Compatibility Testing, Stability Testing, Microbiology Testing and a full Safety Assessment to conform to the current EU Cosmetics Regulations.

Our products are manufactured in the UK in small batches and under strict GMP and Quality procedures to ensure they comply with ‘Good Manufacturing Practise’ requirements and reach our customers in perfect condition.

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In addition to your Statutory Rights, we offer a 14 day Guarantee Period. In essence this means that if you are not satisfied with our products, then you have 14 days to return the product to Urbane Male and seek a replacement product or a purchase refund. Please refer to our ‘Guarantee’ page for further details.

 

Service:

Our Service principles are second to none and we clearly state on our ‘Delivery’ page what those delivery expectations are. If orders are received by the stated cut off times, then we will generally ship the products by your chosen method the same day. It is inherent in our culture to try and exceed customer expectations and constantly monitor internal service measures such as ‘Order Accuracy’ and ‘Order Fulfilment’ Rates to strive for improvement.

We try extremely hard to meet these expectations and usually succeed. However, there are certain events such as adverse weather conditions, industrial action and ‘Acts of God’ that may cause us to occasionally miss our target delivery and if so, then we trust you will understand.

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Unlike many other Ecommerce websites, all Urbane Male products are managed on a ‘state of the art’ Order and Inventory Management System which gives us the ability to efficiently monitor and control every aspect of our supply chain from the ordering of materials right through to order delivery. This also means that we can target to ensure that we always have products in stock to meet identified demand.

The Urbane Male Team

London. May 2013



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